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notifyMDLive medical answering service with 24/7 coverage, appointment scheduling, nurse triage, and secure messaging. The company states it is HIPAA-compliant and HITRUST certified, with U.S.-based virtual receptionists.
MedConnectUSAHealthcare-only live answering service since 1991. The company states it signs a BAA with every client and uses 100% U.S. call-center operators with no home-based or overseas agents.
TeleMed Inc.Medical-only answering service founded in 1986, with operator centers in Atlanta, Johnson City, TN, and Wise, VA. Live operators handle after-hours and daytime coverage and use the HIPAA-compliant MyTeleMed messaging app.
PerfectServeClinical communication platform with a medical answering service that uses live operators to transcribe calls into secure messages. The company states every practice receives a signed BAA before going live.
MAP CommunicationsU.S.-based answering and virtual receptionist company with a dedicated HIPAA-compliant medical page. It states it was the first answering service to achieve HITRUST certification and that all employee-owners are based in the United States.
Ambs Call CenterFamily-owned answering service since 1932 with dedicated medical and HIPAA pages. The company describes itself as a business associate, operates from Jackson, MI and Tampa, FL, and states the vast majority of agents are in the United States.
AnswerHeroBilingual virtual receptionist service with a dedicated medical answering page. The company states the service is HIPAA-compliant and covers hospitals, dental offices, veterinary clinics, and home health providers.
AnserveLive answering service with dedicated medical, physician, hospice, veterinary, and home health pages. The company states agents complete HIPAA and cybersecurity training and handle PHI for healthcare clients.
AnswerConnect24/7 live virtual receptionist service with a healthcare industry page. The company states HIPAA-compliant messaging can be enabled in the client portal and that receptionists work from home environments.
A Message CenterFamily-owned answering service in Millville, NJ, serving medical practices since 1962. The company states it signs a BAA before any PHI is exchanged and that all medical calls are answered by U.S. agents on its New Jersey operations floor.
AnswerFirstU.S.-based live answering service with a dedicated HIPAA and HITECH medical page for doctors, dentists, hospitals, veterinarians, and home health. Headquarters are listed at 1602 North 21st Street, Tampa, Florida.
Physicians Answering ServiceMedical-focused answering service founded in 1990 in Portland, Oregon. It offers after-hours coverage, appointment scheduling, hospice and dental support, and HIPAA-compliant messaging via Startel Secure Messaging.
RubyU.S.-based virtual receptionist service with a dedicated HIPAA answering page. The company states a team member provides a BAA during setup and that HIPAA messages are delivered through the Ruby app and portal rather than email or text.
Answer ProMedical answering service that states it executes BAAs and uses licensed triage nurses in all 50 states for a portion of healthcare calls. Agents document into EHR systems such as Epic and Cerner and escalate clinical calls to nurses.
PCN AnswersFamily-owned answering service since 1990 with a dedicated medical answering page. The company states the service is HIPAA-compliant, uses MiSecure Messages, and supports doctors, dentists, behavioral health, and urgent care.
ACC CommunicationsAnswering service with a dedicated HIPAA-compliant medical page. The company states a BAA is included with every medical practice account and that operators are trained in medical terminology and HIPAA.
CallMyDocAI patient-communication platform from Sphinx Medical Technologies that answers calls, documents them in the EHR, and escalates to a person when needed. The company states the platform is HIPAA-compliant and SOC 2 certified.
On Call CentralAutomated after-hours medical answering system with custom voice menus, on-call scheduling, and HIPAA-compliant messaging. Support is described as a U.S.-based team available 24/7.
DeskMDAI medical answering service operated by Chest LLC. The company states a BAA is required and signed before any production PHI is processed, and that notifications to staff do not include PHI.
Helpware CXOutsourced CX company with a dedicated HIPAA-compliant medical answering page. It states a BAA is signed at onboarding, combines AI with trained agents, and notes onshore options are available across 19 locations.
DexcommLouisiana-based answering service since 1954 with a dedicated HIPAA and HITECH medical page. Medical calls are handled by agents who complete an in-house Certified Medical Operator Certification designed by registered nurses.
MedCom, Inc.24-hour answering service established in 1988 with offices in South Carolina and Georgia. The company states it is HIPAA and HITECH compliant and specializes exclusively in live call-agent answering.
NexaVirtual receptionist company with a healthcare industry page for booking, intake, after-hours coverage, and emergency dispatch. It states agents are HIPAA-trained and U.S.-based and lists 24/7 nurse triage and on-call doctor support.
Abby ConnectHealthcare answering service with live, AI, and chat options. Receptionists work in person at the Las Vegas headquarters, and the dental page states the service is HIPAA-compliant.
IntellaTriageNurse-first after-hours triage company for hospice, home health, and physician groups. Licensed nurses answer calls, follow client protocols, and document in the EMR. The company states the care is HIPAA-compliant.
FonemedNurse advice line and virtual care company using Schmitt-Thompson protocols. It states it secures BAAs with clients who receive call reports and serves organizations in the U.S., Canada, and the Caribbean.
TriageLogicURAC-accredited nurse triage company with a dedicated HIPAA-compliant after-hours answering page. Licensed registered nurses assess symptoms with Schmitt-Thompson protocols and escalate only when clinically necessary.
Call 4 HealthHealthcare communication company in Delray Beach, Florida, offering medical answering, nurse triage, and patient access. It describes itself as a business associate and states it has U.S.-based employees.
AccessNurseMedical call center offering 24/7 nurse triage with Schmitt-Thompson protocols plus HIPAA-compliant answering for non-clinical calls. Services include overflow coverage, EMR documentation, and on-call scheduling.
VoiceNationAnswering service (now branded with Moneypenny) with a dedicated medical industry page. The page states HIPAA-compliant phone answering and live chat for healthcare businesses, plus an optional medical AI receptionist.
Specialty Answering ServiceAnswering service with dedicated healthcare and HIPAA pages. It states it is a business associate, will provide a BAA, and delivers HIPAA messages only through a secure portal rather than email or SMS.
WellReceivedMedical virtual receptionist service with 24/7 bilingual coverage and a dedicated HIPAA-compliant feature page. The company states messages are encrypted and receptionists are HIPAA-trained.
PATLiveU.S.-based virtual receptionist service with a medical and wellness industry page. Terms of use state HIPAA coverage requires a separate written BAA before PHI is used.
Rincon CommunicationsArizona answering service since 1971 with a medical and healthcare industry section. The homepage lists HIPAA-conscious call handling, and the company states it is the authorized answering service for the Pima County Medical Society.
Montana One CallFamily-owned answering service since 1985 with a dedicated HIPAA-compliant medical page. The company states all medical operators are HIPAA trained, work in-house, and that no call handling is outsourced.
BPE Inc.Family-owned New England answering service since 1976, based in Beverly, Massachusetts. It has a dedicated HIPAA medical answering page for physicians, hospitals, clinics, and dental offices.
Retell AIVoice AI platform with an AI medical receptionist use case for answering patient calls and booking appointments. Documentation states a signed BAA is required before transmitting PHI and is available for self-signing.
GoodcallAI answering service with dedicated healthcare and dental pages. The company states HIPAA-grade encryption is included and that a BAA is available on all plans.
AnswerNetNationwide call center with dedicated HIPAA-compliant medical answering pages. Agents are trained on HIPAA and HITECH, and the healthcare page also cites PIPEDA compliance for Canadian work.
Call ExpertsAnswering service with a healthcare industry page for HIPAA-compliant doctor answering, appointment scheduling, and on-call dispatch. It also offers the miSecure HIPAA messaging app and mentions nurse triage among automated medical services.
OnPageClinical communication platform with an automated medical answering service page. Incoming calls and voicemails route to the on-call clinician by schedule and escalation policy on a HIPAA and HITECH-compliant messaging system.
Spruce HealthHIPAA-oriented practice communication platform that includes phone, text, fax, and after-hours answering workflows. The company states every eligible organization automatically receives a BAA as part of the terms of service.
Doctors Answering ServiceBilingual HIPAA-compliant physicians answering service for after-hours, overflow, and holiday coverage. The company states there are no setup charges or holiday fees, and English-Spanish bilingual service is included.
Metro Medical AnsweringHealthcare-focused live answering service with HIPAA-trained receptionists. The company states customers can download its Business Associate HIPAA Compliance Form and that backup call centers are based in the United States.
PatientCallsMedical-only live answering service with 24/7 bilingual agents and the PatientNote secure messaging app. The company states it has BAAs in place with all clients and subcontractors.
The Doctors AnswerMedical-only live answering service with HIPAA-compliant messaging, on-call escalation, and optional Epic EMR appointment handling. The company states it focuses exclusively on the medical community.
A Better AnswerLive medical answering service with offices in Plano and Houston, Texas. The company states the service is HIPAA compliant and covers physicians, dentists, home health, and other healthcare businesses.
Direct Line AnswersBerkeley, California answering service since 1979 with a dedicated HIPAA-compliant medical and eldercare page. The company states it operates under a BAA and uses U.S.-based agents.
Clementine Live AnsweringLive answering service with a dedicated HIPAA-compliant medical page for doctors, hospitals, hospice, home health, and mental health. Published plans start at $47 per month plus per-minute charges.
Alert CommunicationsErie, Pennsylvania answering service with a dedicated HIPAA-compliant medical page. The company states it uses HIPAA-trained receptionists, a secure text messaging app, and U.S. call centers.
Contact One Call CenterLive answering service with a dedicated HIPAA-compliant medical page for 24/7 patient calls, appointment scheduling, and after-hours escalation. The company states messages are encrypted and documented.
AnsafoneContact center with a dedicated HIPAA-compliant medical answering page. The company states a select group of agents handle PHI on a secure network, with U.S.-based reps in Florida and California call centers.
Nationwide InboundLive answering service with a dedicated healthcare industry page. The company states call handling is HIPAA-compliant and that agents schedule appointments and patch urgent calls.
Professional Answering ServiceCleveland, Ohio answering service since 1950 with a dedicated HIPAA and HITECH medical page. The company states it uses miSecure Messages encryption for patient data.
Continental Message SolutionColumbus, Ohio call center since 1967 with a dedicated HIPAA-compliant medical answering page. A second facility in Las Vegas is described as providing nationwide coverage and disaster backup.
MEDcallUSHealthcare-only U.S. medical contact center with live answering and HIPAA-compliant messaging. The company states a BAA is included with all agreements and that all agents are in the United States.
Cosmopolitan Medical CommunicationsMedical-only answering service in Glendale, Arizona, since 1976. The company states it uses local U.S.-based operators, HIPAA-trained staff, and TigerConnect for encrypted messaging.
Rochester Telemessaging CenterMichigan live answering service that has served doctors and medical offices since 1972. The company states it is HIPAA compliant, never outsources call-taking, and uses a U.S.-based team.
Always AnswerDoctors answering service from Personalized Communications with a dedicated HIPAA-compliant medical page. Agents are described as HIPAA-trained, and the service includes appointment scheduling and emergency dispatch.
OhMDAI patient-communication platform with a dedicated medical answering page. The company states a BAA is included with every plan and that the AI can book appointments in 85-plus EHR systems.
Answer Plus Las VegasLas Vegas live answering service with a dedicated HIPAA-compliant doctor answering page. The company states agents handle after-hours, overflow, and appointment scheduling with no contracts or hidden fees.
Freed Front DeskAI medical receptionist from Freed with a dedicated after-hours answering page. The company states the service is HIPAA- and HITECH-compliant, and Front Desk terms include a Business Associate Agreement.
Smith.aiAI receptionist with a dedicated medical and wellness answering page. The company states North America-based human agents are available for escalation and that the service handles appointment booking and patient intake.
Davinci VirtualVirtual receptionist company with a dedicated healthcare answering page for doctors and dentists. The company states patient information is safeguarded and receptionists handle appointments, billing questions, and live answering.
Anytime TelecareNurse-led after-hours service that answers clinical calls with licensed registered nurses instead of message-takers. The company states the service is HIPAA compliant and documents each call back to the practice EMR.

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