Vendor profile

Direct Line Answers

Berkeley, California answering service since 1979 with a dedicated HIPAA-compliant medical and eldercare page. The company states it operates under a BAA and uses U.S.-based agents.

BAA statement

We do not say a vendor is HIPAA certified. We record whether the vendor site stated that it signs a BAA, plus the source URL and the date we read it.

Vendor states it signs a BAA. Recorded August 15, 2026.

Source on vendor site

Recorded details

Operator model: Live operators
Nurse triage: Nurse triage not stated
Operator location: U.S.-based (vendor stated)
Location source: https://www.directlineanswers.com/u-s-based-answering-service-launches-new-lifestyle-website/
Headquarters: Berkeley, CA
Last reviewed: August 15, 2026

Specialties