Vendor profile

Ruby

U.S.-based virtual receptionist service with a dedicated HIPAA answering page. The company states a team member provides a BAA during setup and that HIPAA messages are delivered through the Ruby app and portal rather than email or text.

BAA statement

We do not say a vendor is HIPAA certified. We record whether the vendor site stated that it signs a BAA, plus the source URL and the date we read it.

Vendor states it signs a BAA. Recorded August 15, 2026.

Source on vendor site

Recorded details

Operator model: Virtual receptionist
Nurse triage: Nurse triage not stated
Operator location: U.S.-based (vendor stated)
Location source: https://www.ruby.com/hipaa-answering-services/
Headquarters: Portland, OR
Published pricing: The HIPAA page states there is no extra charge for HIPAA-compliant service; regular plan charges apply.
Last reviewed: August 15, 2026

Specialties